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When you are travelling in a land that you don’t know at all, where the language they speak is incomprehensible, then be sure you have a guide and translator with knowledge, skill, and patience. We have recently completed such a journey with TLL as our guide, and they have been the perfect companion and partner. In creating a new competency model based on the IP of our business, we were entering into unknown territory where we lacked the know-how ourselves.

The TLL team led us through this process with great understanding and confidence-inspiring expertise. I was personally keen to use the project as a learning experience and the TLL team were extremely collaborative and empathetic in the way they ensured I properly understood each stage of the process – and all of this achieved ‘virtually’ over conference calls and via email. I am extremely pleased with the result of our collaboration.

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