Understanding your audience and using storytelling to connect with them. An interview with Cristina Loughrey…
Companies in the U.S. will spend almost a billion dollars on training this year. How do they decide where to spend it?
Join us as Shane Green, President of SGEi and author of “Culture Hacker,” joins Peter to tell you why effective training is the piece of the puzzle your company needs to move its customer service forward.
Since starting his career at the Ritz-Carlton, Shane has become a leader in customer experience and organization culture. Listen in as Peter and Shane discuss the process of writing a book on customer experience, and why it is important its market to all aspects of your audience. Also, learn why re-purposing content can save you time and grow your audience.
If you’re just starting out in the thought leadership business, this is the episode you need!