Getting a conference audience to stand up and pay attention. An interview with Kraig…
Thought leaders need a broad base of knowledge and insight, and few have a better foundation than this week’s guest!
In this episode, our guest is Shep Hyken, American customer service expert, author, and speaker. His book, “The Amazement Revolution,” was a bestseller, and he’s here to talk to Peter about everything from customer service to finding your niche!
Shep and Peter also discuss how thought leaders can diversify their products and manage complex product offerings. This episode is filled with great tips about content marketing, customer experience, and essential skills needed to grow a thought leadership business. Listen in!