Looking for Off the Shelf Help

And now what’s happening is the way people are learning, for lots of reasons is the do-it-yourselfies. Tomorrow, I need to have a difficult conversation with an employee. Ut Oh! They probably taught me something about that 8 years ago during onboarding. Let me go look around to see what I can pull down right now for this thing I need to do tomorrow as a manager. The Millennials are all doing that. The Zs are all doing that. Everybody is moving in that direction as opposed to putting the fire hose to your head and filling it up with things that come out the other end. What do I need to do tomorrow with a client, with an employee, with a whatever. And do you have something that can help me in that case?